The outcome of UX is QUALITY

There's quality in product. There's quality in services. There's quality in process. Whether quality serves the goals of users or the goals of business is the real question of return on investment (ROI).

ROI of quality is not a one time calculation. It should be a measure over time. As a designer I would advocate for that follow up research and insights. Depending on the context, quality could be measured by multiple metrics like financial gain, performance, and customer satisfaction. The rest is just accounting. https://www.linkedin.com/posts/albertholaso_ux-productdesign-activity-7293022893213462528-KpTf